Terms and Conditions

These Terms and Conditions (“Terms”) outline the rules and expectations that govern your use of our property management services and website. By engaging with Facilitas for any services, whether via our website, over the phone, or in writing, you agree to abide by these Terms. If you do not agree, you should not use our services.

We encourage you to read these Terms carefully. If you have any questions, you can contact us directly at [[email protected]].

1. Overview of Services

Facilitas provides residential property management services to homeowners, landlords, and real estate investors. Our core services include:

Tenant screening and leasing
Rent collection and financial reporting
Routine and emergency maintenance coordination
Property inspections
Lease enforcement and tenant communication
Coordination of legal services (e.g., evictions) when necessary

Each client relationship is governed by a separate service agreement that specifies fees, scope, and specific terms. These Terms act as a supplement to your signed contract and apply broadly to all clients and website users.

2. Client Obligations

As a property owner working with Facilitas, you agree to:

Provide full and accurate information regarding the property, including legal ownership and current condition.
Grant Facilitas access to the property for inspections, repairs, and showings.
Maintain compliance with local, state, and federal housing laws.
Notify Facilitas promptly of any legal notices, violations, or changes in property ownership.
Fund any property-related expenses (e.g., maintenance, repairs) in a timely manner when requested.

You acknowledge that Facilitas operates as a service provider and agent but does not assume ownership or legal responsibility for the property.

3. Service Fees and Payment Terms

Service fees are detailed in your Property Management Agreement. These may include:

A monthly management fee (typically a percentage of rent collected)
Leasing or tenant placement fees
Maintenance coordination or markups
Eviction processing fees (if applicable)

Payment of fees must be made on time, per the schedule outlined in your contract. If fees are not paid on time:

Late fees may be assessed
Services may be paused or terminated
Facilitas reserves the right to deduct owed amounts from any rent collected

All service charges will be disclosed and itemized in your monthly statement.

4. Communication and Documentation

Facilitas commits to maintaining transparent and documented communication. This includes:

Copies of leases and legal notices
Monthly statements and rent roll summaries
Maintenance and inspection reports
Records of all tenant communication

5. Maintenance and Repairs

Facilitas will coordinate all maintenance and repair work for managed properties using licensed vendors where applicable. Emergency repairs that pose a safety risk or prevent habitability will be addressed immediately, even without prior approval from the owner. Non-emergency repairs may require pre-authorization, depending on the limit set in the management agreement.

You are responsible for funding repairs and maintenance unless otherwise agreed. Facilitas is not liable for delays, substandard work, or damages caused by third-party vendors, although we will make reasonable efforts to ensure quality and timely service.

6. Tenant Management

Facilitas will handle all routine tenant interactions, including:

Lease signing and enforcement
Rent collection and payment reminders
Routine property check-ins
Notices for lease violations or non-payment

7. Use of Website

Our website and any associated online portals are intended for informational and administrative use. By using our digital services, you agree not to:

Misuse or attempt unauthorized access to the portal
Upload or transmit malicious code or files
Use our content or branding for personal or commercial purposes without written consent

8. Confidentiality and Data Protection

We take privacy seriously. Any personal or financial information shared with us will be kept confidential and used only for the purpose of providing property management services. Facilitas does not sell or share your data with third parties, except as required by law or necessary to perform our services (e.g., sharing your tenant’s information with a plumber for repairs).

9. Limitations of Liability

While Facilitas makes every reasonable effort to provide excellent service, we cannot guarantee the actions or behavior of tenants, vendors, or third parties. Therefore, we are not liable for:

Loss of rental income
Property damage caused by tenants or contractors
Legal fees incurred due to tenant disputes or government action
Market downturns or economic conditions affecting rent or occupancy

10. Termination of Services

Either party may terminate the relationship as outlined in the Property Management Agreement. Common termination reasons include:

Sale of property
Client dissatisfaction
Failure to pay fees
Breach of contract

Upon termination, Facilitas will return all records, keys, and remaining funds (minus any unpaid balances) to the client within a reasonable time frame. A final accounting statement will be issued.

11. Dispute Resolution

Any disputes arising from these Terms or the management relationship will first be addressed through informal negotiation. If unresolved, the matter will be submitted to binding arbitration in the state where the property is located.

12. Changes to Terms

Facilitas reserves the right to update these Terms from time to time. We will notify clients of significant changes via email or through our website. Your continued use of services after the update indicates acceptance of the new Terms.

13. Contact Information

If you have questions about these Terms or need further clarification, please contact us:

📞 Phone: [+923422372990]

📧 Email: [[email protected]]

🌐 Website: [www.thefacilitas.com]