Privacy Policy
Facilitas (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our property management services and website.
By using our services, communicating with us, or accessing our website, you consent to the collection and use of your information as outlined in this policy.
If you have any questions, feel free to contact us at [[email protected]].
1. What This Policy Covers
This Privacy Policy applies to information collected through:
- Our website and client/tenant portals
- Phone, email, and in-person communications
- Applications, leases, and service agreements
- Interactions with property owners, tenants, vendors, and contractors
It does not cover the practices of third parties that we do not own or control, including third-party websites or vendors we may link to or work with.
2. Information We Collect
We collect a mix of personal, property-related, and technical data. This includes:
A. Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Government-issued ID (e.g., driver’s license, for tenant screening)
- Social Security Number (for background/credit checks)
- Emergency contact information
B. Property and Lease Information
- Property address and ownership documents
- Lease agreements
- Payment and rent collection data
- Maintenance records and service requests
C. Payment and Financial Data
- Bank account details (for rent disbursement or payment)
- Billing and invoicing information
- Credit and background report results (for tenants)
D. Technical Data
- IP address
- Browser type and device information
- Pages visited on our site
- Date and time of website visits
- Any files uploaded or forms submitted online
3. How We Use Your Information
We use the information we collect to:
- Manage client and tenant relationships
- Process applications and perform background screenings
- Facilitate rent collection and property maintenance
- Communicate with you about updates, policies, and repairs
- Comply with legal obligations (e.g., housing laws, accounting requirements)
- Improve our website and service functionality
- Keep accurate records and ensure transparency
4. Sharing Your Information
We only share your information when necessary, such as:
- With Vendors: For maintenance, inspections, or property services (e.g., providing a contractor your tenant’s contact info).
- With Legal/Compliance Entities: In the event of court orders, eviction proceedings, or regulatory audits.
- With Service Providers: Such as background check agencies, payment processors, and secure document storage services.
- With Owners or Tenants: Sharing lease or property information relevant to their involvement.
5. Data Storage and Security
We use secure systems and processes to store your data, including:
- Encrypted databases
- Limited staff access to sensitive data
- Secure payment processors
- Regular data backups
- Secure physical file storage for signed documents
6. Cookies and Website Tracking
When you visit our website, we may use cookies (small text files stored on your browser) to improve your experience and track usage. These may collect:
- Session duration
- Page views
- Clicks and navigation behavior
- Device type
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal limitations)
- Withdraw consent for certain uses
- Request a copy of your data in a portable format
8. Data Retention
We retain data as long as necessary to:
- Fulfill the purpose it was collected for
- Comply with legal and accounting obligations
- Resolve disputes or enforce agreements
9. Children's Privacy
Our services are not intended for minors under the age of 18. We do not knowingly collect personal data from children. If we discover that information has been provided by a child, we will delete it immediately unless legally required to keep it.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., payment portals, vendor pages). We are not responsible for the privacy practices of those websites. Please review their policies before submitting any personal information.
11. Changes to This Policy
Facilitas reserves the right to update this Privacy Policy as needed. If we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services after changes are posted constitutes your agreement to the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or need to access or update your information, please reach out:
📞 Phone: [+923422372990]
📧 Email: [[email protected]]
🌐 Website: [www.thefacilitas.com]
